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FAQ

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

1. Quick checkout process

2. Easily view your order status and order history

3. Receive updates detailing our new releases and special promotions

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.

If something is still missing, please contact us immediately at costumerservice@sippaway.com.

Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-4 weeks from the time of purchase to shipping your order worldwide unless is specified in the product description. Sometimes we have special sales with priority shipping e.g. 5-10 days shipping. Shipping times can be found in the product description too.

Sippaway works with global merchants and handmade artisans in order to provide you with the best prices and the most awesome products. This means that your order is shipped from all over the world.

Because we ship directly from our partners in these countries, your item may take 1-4 weeks to arrive. If you buy different items it is probably you will receive more than one package.

Please do not worry if it does not show up immediately. And yes, we do provide a tracking number.

We refer you to our Refund Policy HERE If you need further assistance, please send us an email at refund@sippaway.com

We do our best to respond to inquiries within 1-3 hours, but please allow up to 24 hrs -- especially on weekends or holidays.

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL COSTUMERSERVICE@SIPPAWAY.COM.